Kebijakan Privasi

This Privacy Policy describes how PT. Farrald Teknindo ("Company", "we", "us") collects, uses, stores, and protects personal information related to inquiries, service engagements, and communication. We are committed to safeguarding data in accordance with applicable Indonesian regulations and international good practices.

1. Information Collected

  • Basic identification (name, company, role)
  • Contact details (email, phone/WhatsApp)
  • Technical inquiry context (asset type, service scope)
  • Correspondence history and scheduling preferences

2. Purpose of Processing

Data is processed strictly for: responding to service requests, preparing proposals, executing inspection & certification work, compliance reporting, and continuous improvement of client experience.

3. Legal Basis

We rely on legitimate business interest and user consent (where explicitly provided) to process personal information in alignment with Indonesian data protection principles.

4. Data Sharing

We do not sell personal data. Limited disclosure may occur to accredited laboratories, certification bodies, or regulatory authorities strictly for service execution or compliance.

5. Retention

Records are retained only as long as necessary for contractual, statutory, and audit purposes. Non-essential inquiry data may be periodically purged.

6. Security Measures

We implement access controls, encrypted transport (HTTPS), integrity monitoring, and procedural safeguards to protect information against unauthorized access or alteration.

7. Your Rights

You may request: confirmation of processing, correction of inaccuracies, or deletion where legally permissible. Contact our administrative office to exercise rights.

8. Cookies & Analytics

This site currently uses minimal session storage. Any future analytics implementation will be documented with opt-out options.

9. International Transfer

Data principally resides in Indonesia. If cross-border processing is required (e.g., technical software platforms), safeguards will be applied.

10. Updates

Policy revisions may occur to reflect regulatory changes or service evolution. The latest version supersedes prior editions.

Contact

For privacy inquiries: marketing@farrald-teknindo.co.id or official WhatsApp channel listed on our site.

Company Profile PDF